Shipping Policy for Optamavel

Welcome to Optamavel

Effective Date: December 30, 2024

Thank you for shopping at Optamavel. This Shipping Policy outlines how we process and deliver orders. By making a purchase on https://optamavel.com/, you agree to the terms specified in this policy.

For any questions or assistance, please contact us:

1. Order Processing

Orders are processed within 1-2 business days after payment is confirmed. Processing times may vary during peak seasons or promotional events. Once your order is processed, you will receive a confirmation email with tracking information.

Note: Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options and Delivery Times

We offer the following shipping methods:

a. Standard Shipping

  • Estimated delivery time: 5-7 business days

  • Cost: Calculated at checkout based on weight and destination

b. Expedited Shipping

  • Estimated delivery time: 2-3 business days

  • Cost: Additional charges apply, calculated at checkout

c. Free Shipping

  • Available for orders over a specified amount (details displayed during checkout)

  • Delivery time: 5-7 business days

3. Shipping Destinations

Optamavel ships to most locations within the United States. Unfortunately, we do not currently offer international shipping.

If your location is outside our shipping zones or considered remote, additional fees or extended delivery times may apply. We will notify you if your order is affected.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment on the carrier’s website. If you encounter any issues with tracking, please contact our customer service team for assistance.

5. Shipping Fees

Shipping fees are calculated based on:

  • Order weight and dimensions

  • Delivery location

  • Selected shipping method

Shipping costs are displayed at checkout for your convenience. Please review all fees before completing your purchase.

6. Delays and Issues

While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or high shipping volumes may impact delivery times. Optamavel is not responsible for delays caused by carriers but will work to resolve any issues promptly.

7. Damaged or Lost Packages

If your package is damaged or lost during transit:

  • Contact us immediately at info@optamavel.com with your order details and any relevant photos.

  • We will coordinate with the carrier to resolve the issue and provide a replacement or refund as necessary.

8. Changes to Shipping Details

If you need to modify your shipping address or details after placing an order, please contact us at info@optamavel.com as soon as possible. Changes can only be made if the order has not yet been shipped.

9. Undeliverable Packages

If a package is returned to us due to an incorrect address or inability to deliver, we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Customer Support

For questions about shipping or order status, please reach out:

11. Policy Updates

Optamavel reserves the right to update this Shipping Policy as needed. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Thank you for choosing Optamavel. We appreciate your trust in us and look forward to serving you!