Return and Refund Policy for Optamavel

Welcome to Optamavel

Effective Date: December 30, 2024

Thank you for shopping at Optamavel. We value your satisfaction and are committed to providing you with high-quality children’s toys and excellent customer service. This Return and Refund Policy outlines the terms and procedures for returning products and requesting refunds. By making a purchase on https://optamavel.com/, you agree to the terms described in this policy.

For any questions or assistance, please contact us:

1. Return Eligibility

To ensure a smooth return process, please ensure the following conditions are met:

  • The product must be returned within 30 days of the delivery date.

  • The product must be unused, undamaged, and in its original packaging.

  • A valid proof of purchase (receipt or order confirmation) is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items:

  • Clearance or final sale items

  • Customized or personalized products

  • Gift cards

2. Return Process

Follow these steps to initiate a return:

  1. Contact Us: Email us at info@optamavel.com or call 716-985-7626 to request a return authorization.

  2. Prepare the Package: Securely pack the item(s) in their original packaging, including all accessories, manuals, and other materials.

  3. Ship the Return: Use a reliable shipping service to send the package to the address provided in the return authorization email. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

We recommend using a trackable shipping method to ensure the safe return of your item.

3. Refund Policy

Refunds will be processed once the returned item is received and inspected. Approved refunds will be issued to the original payment method within 5-7 business days. Please note:

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

  • If the item shows signs of use or damage, a partial refund may be issued at our discretion.

4. Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrectly shipped. If you wish to exchange an item, please contact us within 7 days of receiving the product. Exchanges are subject to product availability.

5. Damaged or Defective Items

If your order arrives damaged or defective, please notify us immediately:

  • Email: Send photos of the damaged item(s) and a description of the issue to info@optamavel.com.

  • Resolution: We will arrange for a replacement, exchange, or refund based on the situation.

6. Cancellations

Orders can be canceled without penalty before they are shipped. If you wish to cancel an order, contact us as soon as possible at info@optamavel.com or 716-985-7626. Once an order has been shipped, it cannot be canceled, but you may initiate a return upon delivery.

7. Customer Support

Our team is here to assist you with any questions or concerns about your purchase. Please reach out to us:

8. Updates to This Policy

Optamavel reserves the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Thank you for choosing Optamavel. For further details, visit our website at https://optamavel.com/.